QIIB has launched 'Visual IVR', thus becoming the first bank in Qatar to provide this ultra-modern, technology-driven service to its customers.
This is part of the implementation of QIIB’s digital transformation strategy and the provision of best services to customers, in accordance with the latest standards, adopted globally.
QIIB Visual IVR Service provides many services to customers, including information on accounts and money transfers, as well as those related to bank cards such as transaction inquiry, card activation, password change, service bills’ payment and much more.
In order to activate the service, QIIB’s customers may contact the Bank’s call center through their mobile phone registered with and approved by QIIB. They can then choose the Visual IVR service and carefully follow the instructions of the answering machine.
Thereafter, an electronic link will be sent to the customer’s phone and by clicking on the link, the customer can register for the service that requires entering his bank card number and its secret code for additional security and protection to the customer's account.
On the launch of the Visual IVR service, Jamal Abdullah al-Jamal, QIIB Deputy CEO, stated, “We are pleased to be the first bank in Qatar to launch a VIVR service to its customers, and move rapidly in the process of digital transformation, providing more services to our customers in this aspect. This is in accordance with the highest security standards, responding to competition and providing customers with the high-quality banking services they aspire to.
“QIIB has always sought to take advantage of the latest technological innovations in the banking sector and put them at the service of customers in order to save time and effort and facilitate their access to banking products and services, which also serves to improve operational efficiency and provide services on optimal terms to customers", he said.
The Deputy CEO said, “The bank is optimistic about the great interaction of customers with the digital services launched by the Bank, as we have already witnessed an exceptional demand for these services. We are pleased to have responded to the expectations of customers in highly secure banking services, with access to these services from wherever they are".
Omar Abdulaziz al-Meer, QIIB head (Business Development and Alternative Channels Sector) said, “QIIB visual IVR service is the latest method through which customers can obtain a wide range of banking services quickly with the highest standards of security adopted in all QIIB transactions, whether digital or provided through the Bank’s network of branches.
"VIVR service is easy and simple, and requires only registration, after which the delivery of services becomes smooth and comfortable by contacting the Bank's call center and opting for the VIVR service. Thereafter, the customer receives a link on his mobile phone registered with the Bank and through which he can have access to available services instantly," he added.
"With the launch of the VIVR service, the digital options available to customers have been qualitatively broadened. As through this service, one can complete most of the banking services remotely- from anywhere, while ensuring speed and security," he pointed out.
QIIB Visual IVR Service provides many services to customers, including information on accounts and money transfers, as well as those related to bank cards such as transaction inquiry, card activation, password change, service bills’ payment and much more.
In order to activate the service, QIIB’s customers may contact the Bank’s call center through their mobile phone registered with and approved by QIIB. They can then choose the Visual IVR service and carefully follow the instructions of the answering machine.
Thereafter, an electronic link will be sent to the customer’s phone and by clicking on the link, the customer can register for the service that requires entering his bank card number and its secret code for additional security and protection to the customer's account.
On the launch of the Visual IVR service, Jamal Abdullah al-Jamal, QIIB Deputy CEO, stated, “We are pleased to be the first bank in Qatar to launch a VIVR service to its customers, and move rapidly in the process of digital transformation, providing more services to our customers in this aspect. This is in accordance with the highest security standards, responding to competition and providing customers with the high-quality banking services they aspire to.
“QIIB has always sought to take advantage of the latest technological innovations in the banking sector and put them at the service of customers in order to save time and effort and facilitate their access to banking products and services, which also serves to improve operational efficiency and provide services on optimal terms to customers", he said.
The Deputy CEO said, “The bank is optimistic about the great interaction of customers with the digital services launched by the Bank, as we have already witnessed an exceptional demand for these services. We are pleased to have responded to the expectations of customers in highly secure banking services, with access to these services from wherever they are".
Omar Abdulaziz al-Meer, QIIB head (Business Development and Alternative Channels Sector) said, “QIIB visual IVR service is the latest method through which customers can obtain a wide range of banking services quickly with the highest standards of security adopted in all QIIB transactions, whether digital or provided through the Bank’s network of branches.
"VIVR service is easy and simple, and requires only registration, after which the delivery of services becomes smooth and comfortable by contacting the Bank's call center and opting for the VIVR service. Thereafter, the customer receives a link on his mobile phone registered with the Bank and through which he can have access to available services instantly," he added.
"With the launch of the VIVR service, the digital options available to customers have been qualitatively broadened. As through this service, one can complete most of the banking services remotely- from anywhere, while ensuring speed and security," he pointed out.